TEXAS Two-STEP
Elevate Your Auto Repair Business
The Texas 2-Step Training Event offers auto repair professionals a unique opportunity to enhance their business skills and technical knowledge through three meticulously designed courses. Led by industry experts Rick White and Mike Cleary, these courses focus on financial mastery, advanced diagnostics, and effective team building. Let's delve into what each course offers and how they can transform your business operations.
Course Descriptions
Building a Superstar Team: Attract, Develop, and Retain Top Talent
Instructor: Rick White
A Full-Day Leadership Workshop for Auto Repair Shop Owners In today's challenging market, success isn't just about finding great talent – it's about building and nurturing a team that drives your shop's growth. But with unemployment at historic lows and a shrinking pool of qualified technicians and advisors, the old recruitment playbook is obsolete. Did you know it typically takes 7 months to 2 years to replace a top technician? That's time and opportunity you can't afford to lose. This intensive, full-day workshop reveals how to transform your shop into a talent magnet while developing your team into peak performers. Morning Session: Becoming a Talent Magnet Learn how industry leaders like Apple and Google keep top talent knocking at their door, and how you can apply these same principles to your shop. You'll discover:
Hidden mistakes in your current hiring process that drive away top candidates What the top 1% of technicians and advisors really want from their workplace Proven strategies to make your shop irresistible to high performers
6.7L POWERSTROKE Diagnostics
Instructor: Mike Cleary
Powerstroke Systems Theory and Operation
Injector Analysis Electronic Engine Controls
Low & High Pressure Fuel System Diagnostic Strategies
Air Management/Turbo System Fault Code Diagnostics
PCM Input and Output Functions Exhaust Aftertreatment
Hard Start, No Start, and Performance Diagnostics:
Low Pressure Fuel System Testing Cold Start System Testing
High Pressure Fuel System Testing Case Studies Discussion
Electronic Engine Control Testing Pinpoint Test Shortcuts
Technician Tips:
Repair Procedures Scan Tool Precautions
Pattern Failures Module Reprogramming
Recommended Tools Exhaust Aftertreatment Issues
Scan Tool Operation Expected Reference Data
Service Information:
Unpublished Service Information Obscure Technical Information
Maintenance Recommendations Mythbusting
Special Service Messages TSB Information
TYLER AND BEAUMONT ONLY
SERVICE WRITERS COURSE
Instructor:
Coralee Zueff
Coralee Zueff has over 22 years of experience in the automotive industry, bringing a wealth of knowledge to every aspect of service advising. Coralee's interactive classes cater to both experienced professionals and newcomers, encouraging knowledge sharing and peer learning to reinforce new skills. Rather than using scripts, she helps participants craft their own authentic explanations to confidently communicate the value of diagnostics and other services. Coralee works with shops to identify and boost sales of underperforming services like wheel alignments and air & cabin filters. She digs deep to uncover the root causes behind weak sales and provides tailored solutions for improvement. Her book “Five Star Service Advisor” is often a best seller on Amazon. Not only does Coralee work in automotive, she also plays in automotive. When not talking shop, she can be found autocrossing her 2019 VW Golf R at the local track."
CAROLEE will be with us in Tyler, Beaumont and now DFW Texas ONLY
Beyond Parts Swapping, Automotive Electrical and Drivability Diagnostics
Instructor:
OSCAR GOMEZ
Course Description: Buckle up for a turbocharged course that supercharges your diagnostic skills in no time flat! We're talking dynamic lectures, real-life case studies, and insider tips that'll have you cracking the code on modern car troubles. From unraveling electrical system mysteries to decoding ignition and fuel tricks, we've got you covered. Plus, you'll see how easy fancy tools like scan tools and oscilloscopes are to use, every day. By the end of this jam-packed session, you'll be ready to wow clients and send drivability issues packing. TOPICS TO BE COVERED
Fundamentals of Engine Diagnostics: Misfire Diagnosis:
Drivability Issues: Advanced Drivability Diagnostics:
Fuel System and Advanced Drivability Diagnostics Oxygen Sensor Diagnostics: MAF and MAP Sensor Diagnostics:
Fuel Pressure Regulation: Deep Dive into GDI Systems:
Advanced Electrical and Drivability Diagnostics Advanced Electrical Diagnostics Component-specific Testing (Alternator, Starter, Sensors): Body Electrical Systems and Fault Diagnosis:
Systematic Approach to Complex Drivability Issues:
Advanced Data Analysis Strategies:
Conclusion: By successfully completing this course, participants will have the knowledge and confidence to tackle even the most challenging electrical and drivability issues in their daily work. They will be equipped with a systematic approach to diagnostics, advanced skills in using diagnostic tools, and the ability to effectively communicate and solve problems for their clients. This course will significantly enhance their value as automotive technicians and allow them to excel in the ever-evolving field of automotive repair.
Why These Courses Matter
The Texas 2-Step Training Event is more than just a series of courses;
it's an investment in the future of your business. Each course is designed
to address specific pain points that auto repair shop owners
face, offering practical, real-world solutions.
Expert Instructors
Gain a comprehensive understanding of your business’s financial health and learn how to use this knowledge to drive growth and profitability.
Technical Expertise
Stay ahead of the curve with advanced diagnostic skills that enable you to offer top-notch service and stay competitive in the market.
Team Building
Create a work environment that encourages excellence, accountability, and teamwork, ensuring long-term success and employee satisfaction.
By participating in these courses, you’re not just learning new skills; you’re empowering yourself to make informed decisions, improve your services, and build a thriving business. Whether you’re looking to enhance your financial acumen, upgrade your technical knowledge, or strengthen your team, the Texas 2-Step Training Event has something valuable to offer.
In summary, the Texas 2-Step Training Event is an essential resource for auto repair professionals seeking to elevate their business operations. With expert instructors and comprehensive courses, attendees will leave equipped with the knowledge and tools needed to succeed in today’s competitive market. Don’t miss this opportunity to invest in your business’s future.
THIS IS YOUR SPOT IN 2026
With
high performers.
SERVICE WRITERS
With Coralee Zueff
Communication Mastery: Turning “No” Into “Yes” and Boosting Sales
Includes interactive Group Activities: Apply what you've learned in hands-on group exercises. 1/2-From Estimate to Approval: Creating Quotes That Convert Mastering 5 Types of Estimates: Learn when and how to use different estimate formats to maximize customer understanding and approval. Effectively Explaining Maintenance, Diagnostics, and Repairs: Gain strategies for clearly communicating the value and necessity of various services, from routine maintenance to complex diagnostics. Using Visual Aids to Educate Customers: Discover how to incorporate diagrams, images, and videos to enhance customer understanding and build trust. Adapting Communication Styles: Understand the different communication methods (e.g., phone, in-person, email) and the best times to use each for maximum impact.
Master the Automotive Training
With Oscar Gomez
Oscar’s hands-on, approachable style simplifies complex automotive concepts, ensuring students leave his classes feeling confident and 100x more knowledgeable. A lifelong learner, he continually hones his skills through reading, networking, and advanced training.
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